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Cancellations and Downgrades Policy.

Domain Registrations and Renewals

As domain registrations and renewals are processed immediately it is not possible to cancel or refund an order once it has been placed.

All Products and Services including VPS, Cloud Services and Backup Services

Notice is required on cancellations and downgrades from the main account holder for any and all products and services. If the main account holder is unavailable due to exceptional circumstances, we require notice from another registered person on the account, or alternatively, proof of company ownership.

Depending on your billing cycle:

Monthly: 7 day notice is required before next service period commences.

Quarterly: 14 day notice is required before next service period commences.

Annually: 30 day notice is required before next service period commences.

Any invoices that are outstanding when notice is given are due in full. We do not offer part refunds during the notice period or after the renewal date.

Dedicated Servers

Dedicated Services can be cancelled or downgraded with 30 day notice from the next service period commencement date as long as the initial term has finished, usually 12 months. The initial term will be made clear in the contract or by emailing [email protected]. Any balance left over is not refundable.

All services will automatically renew based on their existing billing period of monthly, quarterly or annually. You can change the billing period by contacting your Account Manager or raising an email to  href=”mailto:[email protected]”>[email protected]

Domain Registration and SSL Certificates

Domain Registration and SSL certificates can be cancelled by not renewing at the renewal date. Any balance left over from an advance payment is not refundable.

If you would like to cancel a hosting package that you have with Nimbus please email to [email protected]. We are not able to accept verbal cancellations or requests to downgrade your package.

Nimbus Hosting
1 Centrus, Mead Lane Hertford Hertfordshire SG13 7GX GB 0203 005 9181 [email protected]